Terms & Conditions

Terms & Conditions

Green Heaven Global Gateway

Welcome to Green Heaven Global Gateway. By booking or using any of our services, you agree to the following terms and conditions. Please read them carefully before confirming your travel arrangements.

1. Booking & Confirmation

  • All bookings must be made through our official communication channels.
  • A booking is confirmed only after receiving the required advance payment and necessary documents.
  • We reserve the right to accept or reject any booking at our discretion.

2. Payment Policy

  • Clients must follow the payment schedule provided at the time of booking.
  • Failure to complete payments on time may result in cancellation of services.
  • Prices are subject to change based on availability, currency fluctuations, or changes in government policies.

3. Cancellation & Refund Policy

  • All cancellations must be made in writing (email or official communication).
  • Refunds, if applicable, will be processed as per the cancellation policy shared during booking.
  • Certain services (flight tickets, hotel bookings, visa fees) may be non-refundable or subject to third-party charges.

4. Passport & Visa Responsibility

  • It is the traveler’s responsibility to ensure valid passport and visa requirements are fulfilled.
  • While we provide assistance and guidance, we are not responsible for visa rejections, delays, or incomplete documentation.

5. Travel Insurance

  • Travel insurance is strongly recommended for all travelers.
  • We are not responsible for any loss, injury, illness, accidents, delays, or damages during the trip.

6. Changes in Itinerary

  • We reserve the right to modify travel plans due to unforeseen circumstances such as weather conditions, natural disasters, or operational issues.
  • Any additional costs arising from such changes must be borne by the client.

7. Liability Disclaimer

  • Green Heaven Global Gateway acts as a facilitator for services such as flights, hotels, transportation, and tours.
  • We are not responsible for delays, cancellations, or service issues caused by third-party providers.

8. Client Responsibilities

  • Travelers must follow local laws, rules, and customs of the destination.
  • Any illegal or inappropriate behavior will be the sole responsibility of the traveler.

9. Health & Safety

  • Clients must ensure they are medically fit to travel.
  • Any medical conditions must be disclosed at the time of booking.
  • We are not responsible for any health-related issues during travel.

10. Force Majeure

  • We are not liable for failure or delays caused by events beyond our control, including natural disasters, pandemics, strikes, or government restrictions.

11. Complaints & Grievances

  • Any issues during the trip must be reported immediately to our support team.
  • Complaints raised after the completion of travel may not be considered.

12. Governing Law

  • These terms are governed by the laws of India.
  • Any disputes will be subject to the jurisdiction of the appropriate courts.

13. Acceptance of Terms

  • By using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.